Frequently Asked Questions

Yes! All of our wholesale products are available for us to fill for you. You can find a wide variety of products from lotions and creams to masks, serums, sprays, balms and more. We can also add or change the scent profile for you. Minimum order for filling is 10 gallons.

Unfortunately, no. Ingredient sourcing is a critical component of our commitment to sustainability, quality and safety. Occasionally a customer will want an ingredient we do not want to source, and we will ask a customer to provide it along with a Safety Data Sheet, Technical Specs and Certificate of Analysis for each ingredient

Yes! We do not provide packaging or brand components. The options are almost infinite, and you should be free to select what best suits your brand. We are happy to help you find a provider for your containers, bottles, and labels.

We will need benchmark of the product along with the ingredient deck. It will not necessarily be a true reverse formulation, meaning we cannot guarantee exact ingredient concentration, but we can do a method of figuring out the formula based on the sample and ingredient list. The fee will vary based on the actual formulation required.

Yes! Our cosmetic formulators will work with you to create a custom formula just for your brand. Fees will vary based on the product you need created. A complete and true custom formulation can take six to nine months to finalize and often requires challenge stability testing.

The formula will remain under Altruistic Laboratories ownership. For those interested in purchasing the formula we create for them, the cost of the formula is set when the product is approved, and the formula confirmed. The price will depend upon the complexity of the formula.

No. Once we complete the research and development of a custom formula, we will only manufacture the formula for the customer who commissioned and/or owns the formula.

Absolutely. Every client's products and product ideas are kept confidential. Without explicit consent from our clients, any information given to us is treated as confidential and is not shared. We do not share lists with companies or disclose any information related to your business with us to anyone.

You’ll first complete a Customer Development form so that we understand your complete needs. Then we’ll ask to see a benchmark and your formula. Our formulators will then talk with you and address any issues you or our formulators see and give you an estimate. From there you can choose to go into our lab for us to create prototypes and get your approval.

All formulas are a little different; however, we typically can provide samples in four to six weeks from payment if it is a semi-custom formulation or a formula that you have already created, tested and tried. If we need to order a special ingredient for your prototype, it could take more time. If the formulation is completely custom, meaning neither Altruistic Laboratories nor you have ever tried this before, the samples may require six to nine months of intense development and challenge testing. You'll want to discuss this with your account executive to get more specific details.

R&D fees vary based on the project and begin at: • $2100 for custom formulation (up to five rounds of prototypes for your approval) • $2100 for scaling and stabilizing customer-provided formulas for commercialization (up to five rounds of prototypes for your approval) • $475 for semi-customizing our stock formulas (up to three rounds of prototypes for your approval) • $199 Scenting our stock products (Three samples – light, medium and heavy)

Production minimum order quantity is 10 gallons. We can ship to you in bulk or fill for you.

No, the minimum is per SKU. Your account executives can assist you in figuring out what will work for you.

On average, production lead times are six weeks for bulk delivery and eight to 10 weeks on private label if we are filling your bottles. Some formulations may take longer. Production will begin when we have all of the components (bottles, tops, boxes, labels, seals, contract, etc.) required for your project on site in our facility and the deposit is paid.

Sometimes. We can provide an estimate on stock bases that are being filled into your packaging or some semi-custom formulas. When it comes to custom formulas, we cannot always provide estimates before we create the formula, although we will work with you to determine your price point requirements prior to developing your formula. You will receive a firm price for your approval once packaging and product has been approved.

On Private Label & Custom orders, we do not accept returns unless Altruistic Laboratories did not deliver previously agreed upon items.

We ship all over the world, but request that you do your due diligence into the country for their dossier, custom and commerce requirements. This is your responsibility as the importer.

While you can come and visit our administration offices, for both safety and customer confidentiality reasons we do not give tours of our manufacturing facility.